A recap of the news articles I wrote for InfoQ in August 2020.
AWS Introduces a Solution of AI Services to Manage Contact Center Workflows
AWS has recently made Contact Center Intelligence (CCI) solutions available, a combination of services that enables companies to integrate contact centers with AI.
![](https://cloudiamo.com/wp-content/uploads/2020/09/2architecture_diagram-1-1598711237938-1024x598.jpg)
AWS Wavelength Now Generally Available
AWS has recently made AWS Wavelength zones in San Francisco and Boston available to provide a subset of their computing services on Verizon datacenters. The new zones will allow developers to build applications that can benefit from the ultra-low latency of the mobile carriers.
![](https://cloudiamo.com/wp-content/uploads/2020/08/Screenshot-from-2020-08-23-13-14-11-1024x576.png)
HashiCorp Introduces HashiCorp Cloud Platform
HashiCorp, the company behind the software tool Terraform, introduces a platform to run their products on AWS, Azure, and GCP as managed services. This will extend their enterprise offer with a focus on multi-cloud environments.
![](https://cloudiamo.com/wp-content/uploads/2020/08/Screenshot-from-2020-08-18-17-11-03-1024x576.png)